I recently reserved a car from Payless in Orlando and the price was right.  Much to my dismay, when the Payless shuttle bus dropped my wife and I off at the Payless rental office, there was this extremely long line of people waiting to rent cars.  The people in line were complaining about the long waits and people who just received their cars were saying that they had to wait over an hour and would never rent from Payless again.  I had no choice but to wait for my reserved car and it was 1 hour and 10 minutes before I got to the counter and was helped by an agent.  The agent handled the rental...