When we (my husband and I) first got married, we bought a top-of-the line Simmons Beauty Rest (about $1400).  After about five years, it began to sag, so I called about the warranty.  Well, it was warrantied, so they sent someone out to inspect it.

The inspector said that we did need a new mattress, so he submitted a form to Simmons to get us one.  Well, we had to pay for the postage to get the new mattress--from down South somewhere, about $100.

We got the new mattress, which was wonderful, not like the old one--only one-sided.  It started to fall apart within two weeks of when it was sent...