I've had my laptop for over two years and I don't go a day without using it. It has given me no trouble. I love the HP brand... It's very easy to use and very fast. Last year I got a virus on it but a friend took care of it quickly. I can't think of one bad thing to say about my computer. I'm sure I don't know how to use of the features but it's OK. I get what I need done!!!!!!!!!!!!!!