My husband and I signed up in March with AAA, switching from Geico because our rate kept going up every 6 months even though we had not had an accident in the entire 5 years we were with them. We were never told about any cancellation fees until we called to cancel in August. They now claim that we "owed" $116 because we were cancelling within the first year. That is ridiculous in my mind, as you are not required to wait until your policy expires before you switch. Not to mention, why should you be charged additional for not wanting to deal with their bad service anymore?

Their customer service...