I basically relied on this company for my daughter's entire Christmas.  I was suppose to receive three boxes, 2 bigger items and then another box with a bunch of the smaller items.  I only received 1 box with one of the bigger items.  I started getting worried the week before Christmas when my other packages had not arrived, and I called customer service.  Back to Basics customer service really was uninformed and complicated the problem by blaming FedEx and more.  By Christmas Eve I was upset and in tears, clearly all my hard work and planning was for nothing, I wasn't going to get anything...