My mother used NetZero for a few months but then upgraded to ATT DSL.

I just attempted to help her cancel her NetZero account.  What a nightmare.

First, I had to call an 800 number and sit on hold for several minutes.  Then, I had to communicate with a representative who isn't a native English speaker.  Finally, when I made it clear to her that I really want to cancel and that I don't want any other services or billing, she said we'll give you a free month of backup service just in case your DSL has any problems, OK?  I said, I want to cancel my NetZero account.  She said, this is a free...