I decided I wanted my cat, sozo, to be groomed. I thought it would be a wonderful experience for him. I expected for him to have a nice warm bath with nice smelling shampoos and to be handled great. I also expected they would use a special pedi-paws or something to clip his nails. I paid $65 for him to get a bath and get his nails clipped and painted. I was HORRIFIED at what I saw when I went to pick him up! He looked downright miserable and his paw tufts were cut off and his nails were splintered, not to mention the cut on his hind leg. His nail "polish" was NOT what I expected-it did not cover...