When I came across e-rewards I thought it was really grate and could not wait to start earning reward... I love doing survey... Anyways I cashed in my point and waited for my gift card that never came it had been over 10 weeks so I emailed with my complaint to the email on the web site 4 times and still no response. So at this point I went to the BBB website and found a different email. I emailed them last week asking for them to look into it and they said they would I sent another email at the end of last week and still no response. Stay away from this company.