SadinseattleMercer Island, WA

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    Sadinseattle's Reviews

    Virgin Airlines

    Virgin Airlines
    1 star rating
    Stay Aware and Consumer Beware--Tricky Website
    family traveler

    JUN
    3
    2009
    I spent 2 days thinking I cancelled a flight before it's scheduled departure, the difficulty of the website to cancel should be reviewed by a consumer agency since it is very difficult to receive confirmation that you actually cancelled the flight. To my disappointment I found out this evening that they are to busy to address my concerns--How selfish of me to think I would actually speak with a concerned customer service rep. Legally I was owed $228.40. They proceeded to explain that they did not receive the email I had sent and did not have a record of any calls. I however am a consumer who... review »
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