We just bought our first house and we got our mortgage through CCO Mortgage.  SInce day 1 we have had nothing but bad experiences.  We went through Citizens Bank, and the representative that we worked with was not knowledgeable, often lied to us about the status of things, and never answered her phone or returned calls.  Everything is done at the absolute last possible minute which caused us to almost miss our mortgage contingency date, and we did not close on time, even though we were assured over and over that we would (although I know this is common).

But thats not even the beginning. ...