I turned my computer on one morning and got nothing but a blank screen and a mouse arrow.  I was on the phone with Gateway Support for several hours on and off with different people. The bottom line is the hard drive is dead and I have to send the computer back to Gateway.  They'll install a new hard drive and I'll loose all the files and pictures that were on the computer. This will take 3-4 weeks.They did send me a box to return the computer in but the box was configured for sending back a desktop tower and the The "One"  wouldn't fit in it.