After years of holding out, I've finally convinced my Aunts and Uncles to upgrade their PC's and abandon dial-up service for something faster.  The best deal in their neighborhood was SBCGlobal, $25 versus $45 for Comcast.  Since day one (two years ago) it's been slow, and it's only gotten slower with time.  I've had their lines tested, and everything is clear.  I recently called SBCGlobal to complain and was given an old-fashioned explanation about "too many cars on the information superhighway" and how "too many people in our neighborhood are on the node."  It's so bad that I have watched...