I realize factory reconditioned is supposed to be as good as a new one, but when I pay a new price for something and it breaks on the third use, I expect a new one to replace it. After all, factory reconditioned units are cheaper on most things, so had I wanted that, I would have paid less in the first place.

The Shark Steam Mop Pro  is a wonderful cleaning machine, I fell in love with it the first use. I have ceramic tile in kitchen and dining rooms,and in both bathrooms. It doesn't get down in the grout as well as I'd like, but I found that a quick rub with a cloth after steaming takes care...