My last trip (and it will be my LAST) on Northwest Airlines had me in tears! I had made reservations months in advance and even had seat numbers assigned to my partner and myself. The first leg of the flight was not on time and I worried about the connection. However when arriving at the gate boarding had not even begun yet. My partner took that opportunity to go get some food. She brought it back to the gate and we preceded to eat while a huge line of people waited to board the plane.

As I said we had assigned seats, so I wasn't concerned. Then when we were in line and just about to board we...