We bought the Kenmore Elite Trio model 795.7978 on July 2009 (right after we purchased our home). It was supposed to be the latest and greatest so we paid the high price thinking we were going to be trouble free. So far we have made two calls to service as the freezer (bottom left hand side as you are looking at it) continues to make so much frost and accumulate ice on the rail - this is so unreal.

The first time the repair person came and used a hairdryer to melt the ice and said that should fix it - I could have done that! And NO! It did not fix it. The second time - well the tech has not been...