I had a very frustrating experience with this product. I bought one and on the way home, I was able to use it. It worked great! When I got home and connected it to my computer is when all of the trouble started.
All of a sudden I could not access any of the menus. I disconnected it from my computer, re-started my computer, tried it all again. Nothing worked. I called Tech Support and an hour later, the person I spoke to suggested that I take it back to the store I bought it from and get a different one. I did just that.
I exchanged that one for the exact same model. In the car...
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