I have never in my life dealt with such horrible customer service as I did when I called to make an appointment with a gift certificate that was given to me as a birthday gift at Salon Elegance & Day Spa.  When I originally called, the manager that answered the phone was horribly rude and after yelling at me telling me "Let me tell you something" about making my appointment, we finally agreed upon a scheduled date/time.  On that date, she called me to tell me that she had to reschedule/move my appointment because there were some issues with the time she originally scheduled me for.  When I...