I've been leasing one of these for my office for a few weeks now through Deep Rock, and I have to say that I'm pretty impressed. The individual cups of coffee, tea, or hot chocolate are simple to make and super fast. It's nice to offer a client something other than the standard cup of hour old brew, and with the variety of coffees and teas available it's possible. At about 50 cents a cup, it does add up. And this won't work for a crowd. But for a fast, tidy, fresh cup of coffee, this machine is great.