I just got back from Los Angeles, no thanks to Virgin America.  They got me there just fine but getting back was a hellish experience that could have and should have been easily averted by people in customer service actually doing customer service.

I am a very budget-conscious traveler.  Our family income is moderate and travel expenses are kept to a minimum in our family.  When I learned that I needed to make a trip to L.A., I asked around and found out about the low fare ($129) from Boston to Los Angeles.  This looked great so I booked two round-trip tickets for my husband and me.

We finished...