I just got back from Los Angeles, no thanks to Virgin America. They got me there just fine but getting back was a hellish experience that could have and should have been easily averted by people in customer service actually doing customer service.
I am a very budget-conscious traveler. Our family income is moderate and travel expenses are kept to a minimum in our family. When I learned that I needed to make a trip to L.A., I asked around and found out about the low fare ($129) from Boston to Los Angeles. This looked great so I booked two round-trip tickets for my husband and me.
We finished...
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