This is the second time I've rented from Alamo and it couldn't be simpler. Everything is done on line and when you get to the airport, you just go to the section marked with the type of car you've chosen (compact, sub-compact, etc.) and select the one you like best. The keys are in it, and all you need to do is show your credit card and reservation form at the exit and off you go. No waiting in lines, no dealing with dummies. Love it!!