I was convinced I had gotten a "lemon" when my pause button did not work, the softener dispenser did not dispense and the wash drum did not empty...After numerous visits from the repair people, they finally figured out that it needed a new "memory board". The unit was about 1 month old...But, since then I haven't had any problems with it.  My biggest gripe at this time,  is that with all new "he" (high efficiency) washers, you can use only "he" soap...Now what to do with the "tons" of regular soap bought on sale??  I was demanding another washer because of all the problems with this NEW one...