I have spent 7 hours in the last two days dealing with these Insight. I guess the commercials are a sad excuse at a marketing ploy - you obviously don't practice it. I called to have my digital tv switched to cable. It took 3 hours - mostly on hold - to accomplish this change. The next day - my tv did not work at all. I called and spent 2 hours on hold because they wanted to come out on Monday to fix it  - something I don't have time for.  Apparently they turned everything off. I asked to speak to a manager. Again - on hold. Finally she came back and told me I was on the "call back list", because...