I have hardwood and tile floors. In the past I brought out the vacuum then the mop to clean. The idea of combining both into one was very appealing. The second time I used it one of the two latches that hold the "nozzle" in place broke off. I tried to fix the latch but that wasn't going to happen. I was able to hold things together with a rubber band to finish the job. I emailed the company about the problem and they emailed me a link to find a repair center near me.  They don't list the nozzle assembly as a replacement part on the web site. I have continued to use the machine with descent results....