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GeezAWhiz's Reviews
Hotels.com
Educated, care about the details, love to travel, a bargain lover, internet savvy, Internet User
JAN
20
2009
I had prepaid in full, and when I showed up at the hotel, the hotel had no records for me. After spending 1.5 hour on the phone (and waiting for their faxes to show up at the hotel), they still couldn't fix the situation.
The only option they gave me was to cancel my reservation (and refund my money). They didn't care to make the situation better, nor try to get me a room at another hotel. For a person who showed up in a new city without a place to stay, I was pretty upset.
Then they made it really hard for me to cancel. They wanted to speak (or rather, yell) at the hotel... read full review »
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