I had this identical toaster oven for about 6 months.  During that time, I could not ask for a better appliance.  I used the toaster oven with confidence because I trusted the company. Thought that I had made a good investment. — Not long after the 6 months had passed, I tried to use the oven and as I was turning the knob, it came off in my hand.  I could not believe that it would not go back on. The stem on the knob had cracked and split apart.  I called the customer service line, and they said they would send me a replacement knob free since it was not yet a year… read full review »