The Tobi Steamer is extremely disappointing. It does not remove wrinkles well, and worst of all, it spits hot water onto the garment. One of their agents said their customer service line is for sales only. If you call to ask for help with the product once you have it, they can do little to help because they're not trained to troubleshot. After being on hold for a while, the agent returned to suggest that I clean the product according its manual. I did, and it continued to spit water onto the garment. It's brand new and since I only used distilled water with the unit, there shouldn't be any...