We knew things were going badly when we arrived and found out that the reservations were botched. We had only been booked for one night, instead of the two we had reserved.  The desk clerk first tried to convince us to take a smoking room for the second night. When we said no, she suggested we talk to the day manager in the morning to see if there were any cancellations. It was late at night so we decided to stay, rather than find another hotel.

It was a hot night so we needed to use the a/c ... the a/c unit didn't climate control at all and was noisy. It was loud and got too cold.  In the morning,...