My mortgage got sold to Everhome Mortgage last year. And they suck and have awful service.  They are rude and do not know the ABC of Customer Service.

I finished school in the summer and was still looking for employment after graduation.  All the while that I was in school, I never missed a payment and even though I was still unemployed, I continued to make timely payments.  But when in November, I called to find them for alternatives and to ask them to lower my interest rate, they were so rude and although by then the government had interwened and had lowered all the rates to abysmal levels...