i am very disappointed with tracfone, i was one of the original customers to get their phone at our local hills dept store, who is no longer in business. i was told recently , when i tried to add air time to my phone, that it was too old and they could no longer add air time to it, so they sent me another phone, not a new one, but a refubished one. when i received the replacement phone, i sent the old one back. with the replacement phone were instructions on how to get the phone activated, i tried this, but it did not work, so i called them and every time i call them it is always someone foreign,...read full review »