First, I must say that I have no issues with the quality of the products that HP produces; in fact, I have been a devoted HP user for over twelve years now and I have been very pleased with all the PC's and peripherals I have owned.  However, my recent experience trying to get service for my four-year old m1264n Pavillion under the HP Total Care extended warranty I bought has turned me away from HP.  First of all, the over-the-phone tech support I got was really shabby at best; I'd get so far into the trouble-shooting and would be advised to call later when their systems were working better...