I always used to use Hertz when it had to be right. I thought they were the best company, and I trusted them to get it right the first time with no fuss. Then we went to Barcelona...

We got off the overnoght train from Paris and made our way to the Hertz office to begin our new adventure. We were tired, just wanted to get the car and find our hotel. They had a car ready for us. Without paying too much attention to the car, we loaded our stuff in and started out. It was only when we tried to park that we noticed that they had given us what had to be the largest car they had in the country. This thing...