Working Net Zero has been a nightmare! I used them for several months with no major problems, but once I decided to upgrade to another company with DSL they (Net Zero) "refused" to cancel my account. The stated they canceled and provided a confirmation number, but two (2) months later they started to bill me again (charged on my credit card). When I called customer service I was informed they had (on their on without my authorization) signed me up for a different service package. I was very clear when I first called I was not interested in any further service.

I will be checking with an attorney,...