I purchased my Zune over a year a go and have had no problem with it.    I love that I can load movies and videos so that it is more than just a music player when I travel. However... I purchased a Zune for my son and unfortunately he dropped it and I had to replace it.  Then when he was trying to update his new one it blanked out on him and had to be sent in for replacement.  The third time it happened we bought him another brand of MP3 player.