I received the Zojirushi NHS-18 10-Cup Rice Cooker as a birthday present. I have to say that I had grown quite accustomed to cooking rice on the stove top and was hesitant to incorporate this new small kitchen appliance into my meal preparation routine. I am so glad I started using this rice cooker. The quality of this product is fantastic. You can clearly tell that a lot of care and time was taken during the manufacturing process and high quality materials were used. I am super impressed with how easy it is to use the Zojirushi NHS-18 10-Cup Rice Cooker. You measure out the rice, measure out an equal amount of water, plug it it, and shift the lever down to cook the rice. When the rice is finished, the lever pops up to the "keep warm" setting. One thing I have found is that if I do not remove the rice from the metal insert immediately, it does crisp up a little on the bottom. The Zojirushi NHS-18 10-Cup Rice Cooker makes perfect rice each time. I like that I can make a small amount or a large amount of rice at one time. Overall, I absolutely love this rice cooker and highly recommend it! Design This is such a simple and effective rice cooker!