reviewer
JumpStart
San Antonio, TX

Good design. Poor reliability. Poor Warranty.

1 star rating

a techie, an early adopter
Pros

    Signal Strength button on remote

Cons
    Poor Warranty support

APR
18
2009

I purchased the Zenith DTT-900 DTV Converter Box from Radio Shack in May 2008.  It performed well until March 2009 when it began turning itself off after a few minutes of operation.  After resetting it, confirming the auto-off function wasn't the problem I determined the problem was heat related.  The box has been installed with plenty of air flow and unobstructed vents so I believe the issue is quality related.  I've installed several Zenith boxes, several RCA boxes, and one GE box. This is the first Zenith failure (the GE box also failed the same way in a totally different location and installation).

I called Zenith for warranty replacement. The DTT-900 has 90 days Labor and 1 year Parts Warranty from date of purchase.  The description states that Zenith will pay shipping return to the consumer.  I was informed that I would have to pay $35 Labor for repair of the unit plus shipping to Zenith.  Discussion with the Zenith representative proved futile. 

Since I am not interesed in paying more than half the original cost of a device that only lasts 10 months I'll not purchase anymore Zenith DTV Converter boxes for future installations. I'm hoping my other Zenith DTV converter installations don't fail.



I_thumb_down Zenith - DTT900 Digital-to-Analog Converter Box is not recommended by JumpStart

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I_comment_shdw24 Comments about JumpStart’s Review

 


Sam-i-am wrote on Apr 28, 2009 at 11:27AM

On the issue of replacement for the DTT-900, push them harder for a replacement at "no charge". I also brought two from Radio Shack about May 2008; both went bad in about 10 months. I think a bad shipment was delivered and I think LG knows it. One unit work fine for months (receiving 40+ channels), but suddenly reception was limited to 3 channels. The other would processor dump after about 48 hours of operation.