It is fraud to charge me for the item that I ordered but to send me a different item. When I called to inquire I was told that if I would return the item they would refund my credit card. Their fraud and I have to go to the trouble of returning the item. As a senior citizen who has had 5 back surgeries and one knee replacement, I order online so I can limit by activities. Now, I have to go to the post office. I was told if I did so they would give me a $20 credit for future orders. Why would I ever do business with them in the future?

Mabelle2

NORTH CAROLINA

Love zappos, couldn't be any happier with my product.

StefanieSimmons

Pensacola Florida

I was originally going to give them a bad review because I placed an order for Christmas and when my wife tried on her gift it didn't fit. This was the size she wears but it didn't fit which is inconvenient. So after Christmas I called to exchange the item and talked to a guy who I think was named Phillip but I'm not sure. This guy was awesome and told me that he would mail out my new shoes today and I should get them in two days. I was confused because I still had the other shoes and he explained just mail them back within two weeks no big deal. But they were mailing out the new shoes even though they had not received the pair that I had. AWESOME!! So the next day guess what I got my wife's news shoes in ONE DAY. CRAZY. and I mailed the other ones off already. I am recommending this to everyone I know. The guy that I talked too was and they have an awesome policy on exchanges. It made my bad situation not so bad because she has her shoes and loves them. Thanks to the guy I talked to and to ZAPPOS. Paul

plm7284

abilene texas

I have been shopping on Zappos.com for quite a few years now, and I have never had one single instance of a bad experience. Zappos.com is an online retailer of shoes, clothing, accessories, sunglasses, etc. I think a lot of people may have the impression that they only sell shoes, but Zappos.com is much more than just a shoe store! The website is very neat and organized, making it extremely easy to find exactly what you are looking for. They really do have a LOT of product, so there are filters to the left side of the page to help you narrow your search down. Shipping is always fast and free with Zappos.com, and what's even better - they let you return for free as well, for up to 365 days! It's amazing. I have had to return only one item since I started shopping at Zappos.com, and I simply emailed them, they emailed me back a pre-paid return label, I shipped back my item and I was credited the amount very quickly. They now offer next day shipping for VIP customers, for which I must qualify, because I ordered a pair of Oakley sunglasses this week and received them the very next day after ordering. I cannot say enough good things about Zappos.com and I will continue to be a loyal customer.

kj4851

Undisclosed

Great selection. good prices.

Malk

Brooklyn, NY

Zappos.com is listed as the world's most popular shoe store, but is so much more! The website offers an easy to use set up, clearly marked tabs for women, men, children shoes for your entire family. However, there are also tabs marked for clothing, bags and handbags as well as accessories. The bags are very fashionable, name brand bags, such as Micheal Koors, at prices less than the large department stores. The bags are real, not a knock off as you might expect from an online source. The zappos.com website also sells gift cards, if you are unsure what to get, or are looking for an easy gift that will be appreciated by anyone, this is a great idea. I have always had quick shipping, although shipping charges do apply. I have never needed to exchange, but there is a clear exchange policy as well as instructions included with your order. Customer service is easily accessed through the website as well as a fit and measurement guide and honest customer reviews. Overall, Zappos.com is easy to use and offers good products at fair prices.

bigmamajo

Indiana

I have shopped at Zappos.com a few times for shoes. The only time I shop here is if they are having a sale. I notice if I shop when they aren't having a sale the prices are slightly higher than other retailers. When they do have sales though they have some really great prices even on name brand shoes. The shipping is a little slow but it's free so it's worth waiting for your product a little longer to get to you. Ease of Use The site is very easy to use and navigate through. They have tons of tabs for you so you can go to the exact section of what you are looking for. There is also a section with customer reviews, which is great before you buy a product to see what other customers think of it. Product Selection They have a large variety of items, but I have really only bought shoes from them. They have clothing, handbags and shoes. Product Pricing The pricing is good if you can get an item on clearance or on sale. If you are buying something that isn't on sale you will pay a higher price than other online retailers. Shipping and Returns Shipping is very slow, but it's worth it because it's free. If you want something fast though I would shop somewhere else. I don't mind waiting because I'm not paying for the shipping.

roxycody

USA

I shop ebay, amazon, overstock, and other online retailers. But, when it comes to designer name shoes, I start with zappos.com. In addition to having most major brands and new styles, they carry all sizes, plus they are more affordable than competitors. Great site, easy to find what you are looking for, and the latest styles are always available. Ease of Use Shop by category, by price, or style. Whether it is for men or women, heels or flats, size 2 or 12, you can shop by a variety of search categories, making it easy to find what you are looking for, for less. Product Selection They carry all major name brands and styles. The site also has all types of shoes, from workout to casual, flats, heels, or boots. If you want to find the newest styles from the most well known name brands, you will here. Product Pricing Pricing tends to be lowest with zappos.com. I compare all top online sites (my favorites are ebay and amazon), and for newer shoes, this site usually has the best pricing. Customer Service They respond to email inquiries quickly. Also, if you have issues with an order (after placing or during the order process), they respond quickly and efficiently to your questions or concerns. Shipping and Returns Shipping is very fast. If you place an order on Monday, you can expect it Wednesday or Thursday if it is in stock in your size. They ship quickly, and most orders provide free shipping with shoes.

Afaria23

Undisclosed

I have been a longstanding and loyal customer with Zappos.I always thought very highly of them. I have never had any problems in the past with shipping, transactions, or products. I recently ordered a pair of shoes by the company EVOLV from Zappos for the standard going price online. When they arrived they were undoubtedly a knock-off of the shoe, as I already had a pair of the exact model and was ordering a second one as mine were getting warn. There are about 20 differences between the two shoes, and overall quality of the pair I received was poor in contrast to my authentic pair. You can even tell in comparing the online photos of the shoe on the Zappos site (and other sites such as ebay where I found similar knock-offs for sale) to the authentic shoe on the EVOLV site and many other pages. If you know what to look for in the details of the photo/shoe or have had the shoe before, the difference is unmistakable. Interestingly enough, I decided to look for some reviews of others that had ran into this problem. I found a fella on Amazon who had written a review and had the exact same situation with the same model shoe happen to him. I have since returned the shoes and reordered them from another company and have received an authentic pair. Clearly there is a knock-off of this shoe being created... and sold by SOME venders on Amazon and Ebay. However, Zappos is selling them as well (even the photos of the shoes in the description are the knock-offs). The scary thing is that if I had never had the pair before, I may not have thought anything of it. It can be hard to tell a fake knock-off if you haven't owned the same model prior or don't know what to look for in the details. However the quality is most certainly always worse. This is not to say all of their shoes are fake... however I would most certainly be weary and take caution!

keako3

USA

Despite having heard about it from many people I never did try Zappos until last year and have loved it ever since! I was searching for the perfect t-shirt and after many disappointments I decided to look at their site. I love that I can search by size and color which is perfect since I happened to be looking for a gray t-shirt. I narrowed my choices and discovered the perfect option. With their free shipping and free returns I wasn't worried at all about the fit. If it didn't fit then I could just send it back for free! Fortunately, when it arrived two days later it fit beautifully and I went back to the site and ordered several more. I've also ordered some hard to find boots on Zappos and also had a perfect experience. This time I did need to exchange them for another style but the exchange process was super easy and painless and everything was taken care of for me. This is hands down the best site to purchase shoes. You simply cannot beat their free shipping and returns policy and they have a large variety of styles, colors, and sizes of everything from sandals to boots. I definitely highly recommend it.

capers01

Vernon Rockville, CT