Zappos.com Review

www.zappos.com

Overall 4.70 of 5 (by 27 users)

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Marlah
Brunswick, OH

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I can't say enough good things

appreciative of good customer service, the owner of dozens of pairs of shoes, Appreciate good customer svc, someone who hates to shop

Pros

great customer service, free return shipping, Always get shipping upgrade, have 365 days to return, free next-day shipping

Cons

prices are a bit high

DEC

2007

I have bought and retured no less than 25 pairs of shoes from Zappos. It's like having a shoe store in your own home.

I keep maybe 1 out of every 10 pairs I order, usually due to not fitting right. Since I am at home, I can try them on and wear them awhile around the house, unlike when you just walk to and fro in the shoe store. I can also try them on with different clothes to see how they look. The reviews are great and I usually heed the warning of them running too small/big, ect as I find they are right on.

If all businesses were run like Zappos, who will do anything they can to make you happy, this would be a great thing.

Love Zappos.