reviewer
klimoski242
Chicago, IL
Zappos Raises the Bar in Customer Service
5 star rating

not rich, an avid online shopper, an online shopper, a bargain hunter, daily computer user
Pros

    generous return policy, customer service, Great customer experience, free next-day shipping, great customer service, free return shipping, easy to navigate


MAR
27
2009

Zappos.com — 

Zappos.com has to be one of the BEST online shopping retailers I have ever ordered from in my 15 years of online shopping.

 Not only were the shoes I bought sold at a great price, the shipping was free, and when I had to call to make a change to my order, the customer service agent was probably one of the most helpful, nicest agents I have had in a long time.

 He upgraded my order to over night shipping, just because I had to wait on the phone for a few minutes. I ordered the shoes on a Saturday night, and they were on my feet on Monday morning! It was truly amazing, and an outstanding example of a customer focused business that seriously stand far above the rest.

I am a lifetime shopper with them now, and I would highly reccommend them to anyone looking for shoes.

SImply amazing, I haven't been this pleased with an online purchase experience in a long time. In a world of generally poor customer service, they raise the bar, and seriously care about their customer's satisfaction.



I_thumb_up Zappos.com is recommended by klimoski242

1
helpful
vote
Did you find this review helpful?
 
 
 




I_comment_shdw24 Comments about klimoski242’s Review