Zappos.com Review

I spend a lot of time shopping online.  And I buy a lot of shoes.  And I am not always the most patient person in the world.  Therefore, Zappos.com is a perfect website for me! 

In terms of the site, navigation, and shopping cart process, Zappos is comparable to other ecommerce websites - although their "Larger Image and Alternate views" are fantastic.  You really get a sense for what you are purchasing.  However, what truly sets them apart is their selection and service.  Others have mentioned it here and I cannot agree more. 

In terms of selection - it's just so extensive.  You can find everything from high-end brands to everyday options.   Also try their search functionality - you can find specific items very easily (try 2 inch heels, wide calf boots, etc). 

The beauty of Zappos really begins when you place an order.  First of all, it arrives within 2 days.   So if you have a weekend event and it's Wednesday - you are fine.   Second, you don't get charged some crazy fee for the rush delivery.  In fact, you don't get charged at all.  Free shipping, always.

One of the challenges of buying shoes online is of course, fit.  That's why Zappo's super easy return policy is so helpful.  I bought two pairs of knee high boots this winter (often hard to get the right fit) and one worked, but the other didn't.  It was no problem!!  There are literally 3 steps to follow - print out a return slip and put it in the box, print out the pre-paid return label and place it on the exterior of the return box, and then drop it off at UPS/USPS.  No charge, no hassle.  It really couldn't be easier.

Lastly, there is their telephone customer service.  It really has to be mentioned it because  it is so extraordinary.  As easy as their online service is, sometimes you just need to talk to a live person.  At Zappos, there is no aggravating automated system, or long annoying wait time.  You can talk to a live person within one menu selection and about 5 seconds. And they are nice and knowledgeable.  So refreshing!

As a business, Zappos places a ton of emphasis on customer service and it really shows.  I don't think you can go wrong with a purchase on zappos.com.