Zappos.com Review

www.zappos.com

Overall 4.71 of 5 view all 28 reviews

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InTheCityGirl
New York, NY

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A specific pair of shoes in a size is the same so PRICE matters!

an avid online shopper, a comparison shopper, an online shopper, value conscious

Pros

free shipping both ways, generous return policy

Cons

prices are a bit high, Sometimes hard to navigate site, average prices r way high

MAR

2008

I have found the gushing reviews of Zappos all over the web. It is just so funny how people who have average experiences don't spend much time online discussing those average experiences but a good experience or a bad experience generates enough buzz to cripple the competition.

I haven't had a bad shoe experience yet to send me flying to Zappos for this incredible customer service. Just didn't happen. I rarely if ever speak to anyone on the phone. I shop online ALL the time. Like 1K a month spent:-) But I care about prices over whether I get it in 2 days from Amazon or 1 day from Zappos. A pair of Reeboks is the same pair of Reeboks on all sites. I feel like I am paying full freight at Zappos so that the 10% of people who have any issues at all can get a human on the phone.

I guess I just need to have one of these horrific experiences to understand the Zappos cult:-)

Zappos.com is not recommended by InTheCityGirl

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