Your Store Online Review

BEWARE OF ORDERING FROM THIS WEBSITE

 I found this website while searching for the "snuggie" - you know, that blanket with arms?!?  Well this site had a "knockoff" verision for half the price and was offering buy one, get one free. 

I easily ordered from their website - 3 SAGE GREEN, and would receive 3 SAGE GREEN free.

 The order was placed on 2/20/09 and shipped on 2/24/09.  I didn't receive the order until 3/4/09.  The order was incorrect - they had sent 6 ROYAL BLUE.  Not such a big deal but my girls specifically asked for green.  I wanted to return but not at my expense, since I had already paid for shipping.

I tried contacting their customer service via email (5 times) and phone calls (5 times).  I never got a response to any email and each time I called I was put on hold to only be eventually disconnected.  On my 6th email I finally got a vague response about contacting Fed Ex to refuse delivery.  I had to call Fed Ex and they are finally sending a call tag to pick up at the vendor's expense.

 BOTTOM LINE - the customer service at Your Store Online is VERY POOR.  I've asked for a refund but I'm sure that I will not get a refund on the original shipping.  Lesson learned - I will never order from this site again.