Yelp.com Review

I am a new business owner. We have been telling our clients to use yelp.com to post reviews on what they thought of our business. We had up to 12 reviews, all positive and now we are down to 6. I contacted yelp and they said they have an automated program that removes reviews that it feels are not legit, but we could still find the reviews by looking up the user. Well that is easier said then done because we didn't write down their  user names because we didn't know that yelp would be taken away their reviews. Most people that post don not use their real names. Other businesses have complained to yelp and they have developed another "automated" response which is just another dead end.

For a new business, struggling in a bad economy, removing good reviews, really hurts. Thanks yelp.com