XM Satellite Radio Review

Overall 4.14 of 5 view all 43 reviews

trehahn
Monroe, MI

Great variety! Very clear! GREAT customer service.

technically savvy, a person who enjoys quality, willing to pay for quality, will pay for quality, appreciative of good service, budget conscious, expecting good, fair service, practical

show all »

Pros

willing to work with you, amazing variety of station choices, very reasonably priced, great customer service, very willing to work with you

NOV

2007

XM Satellite Radio —

I got XM Radio for Christmas 2 years ago from my wife, who thought that was what I wanted. It couldn't have been farther from the truth! At that point I thought it was stupid to pay for radio, when I can get it free. Since she had invested in the equipment and service, I thought I'd give it a try and loved it!

You simply can't compare FM radio with XM. XM not only has so many more options, but it is by far much better quality, with few commercials. In larger cities they even have land based towers to supply you with a signal, where larger buildings may block your satelite signal.

When it comes to customer service, XM is second to none. Everytime I called I got someone who not only spoke english, but was very helpful and professional. When I called to cancel at first I was upset, thinking they were like AOL and would do everything but cancel my service, I found out just how great they are. Since I had been laid off and things were tight, they offered 3 months at $4.95 a month. I had already paid my service so I had no bill for 3 months. About 9 months later I called to cancel again, knowing I wasn't going to use it for the same reasons and they offered once again. I turned it down, as I'm not using the service in a vehicle that doesn't run, but I commend them for offering this feature. If you're financially strapped, call and tell them you want to cancel for financial reasons, they'll offer you this reduced rate! Way to go XM! You've found a customer for life here!

Last edited on Apr 19, 2008