WildBlue Internet service Review

update to review The problem with lost secondary email has not been resolved as of 3 21 08, I started contact with WildBlue about 3/2/08. Over 40+ hours on hold. I cannot change the email address with most of the businesses etc that currently use it for contact as they require a verification of the change to be sent to the old email which is gone!!!! Financial Info, Scholarship Info, Student Aid Info all goes to the missing email account. I have been on the phone for over 3 hours this morning trying to get resolution to this problem, I was told by email support to call tech support about my expideted ticket. Tech support said not their area, so transfered to email support. Email support cannot do any thing, so I requested to speak to a supervisor. Agent said i needed to speak to ADVANCED TECH SUPPORT DIVISION but could not tell me how to reach but would transfer me to Tech Support and arrange for a supervisor to speak to me. On hold off and on for over 30 minutes and then Agent said she had a Tech Support Supervisor for me to speak to and was transfering me. GUESS WHAT? THE CALL WAS DROPPED AND I AM STARTING ALL OVER AGAIN. I have spent most of my days off during the week trying to get this resolved. Promised calls to be returned are not returned. The ticket keeps getting sent off to the land of who gives a darn and still no fix. I just spoke to Christie, the supervisor of the day in Tech Support and have been told they lost numerous secondary email addresses and don't know where they went, cannot access them or change them. She is the highest mucky muck at WildBlue tech support today. She cannot get me to any one higher other than legal department.