WildBlue Internet service Review

Oooh, I hate Wildblue. I have had them for just over a year. The basic service at $50 a month, (credit or debit only) is OK, not super fast and things like lightning and snow tend to put it on the fritz. But what I really hate it the customer service. Long wait times for the phone lines and if you have a problem, other than restarting your modem box there isn’t a lot that they can do.

But what really frosts my cookies is the latest. It turns out that if you exceed 7500Mb of bandwidth in a “rolling” 30 day period then they first send you an email warning when you get close to that and then an email saying that they are choking you down to dial-up speeds. And they don’t put you back to regular speeds until your 30 day rolling period shows 30% less then your 7500 Mb limit.

So what’s my problem? They sent the email to my Wildblue email box which I not only never use but they admit that they can’t imagine how the emails ended up in that box as they have the correct email address as my contact. (Also as shown by the bill that comes every month.)

Anyhow, they say sorry over and over but nobody has the authority to give us our service back until we reach that 30% below number. The new corporate way, where no one has the ability to do anything.  I spoke to many people and ended up with a really decent manager named Joe who at least listened to me and understood me. He suggested emailing the abuse team and said that he would too. When I called him back 3 days later because they never answered me, he said they never answered him either. He offered me a $20 credit to which I responded by asking if I could please go higher up. He said that he could send an email to a manager that would call me back in 24 to 48 hours……

I did take him up on it but called him back 2 more days later, because no one ever had called me. He finally found what he called a “higher up” manager named Valerie who was about as icky as they come. Couldn’t listen to save her life and had no authority to do anything even if she could understand my problem. The most they can offer beyond her is a PO Box address to snail mail my issue to. So here I am with Dial-up speeds for $50 per month and they can’t tell me when the system will get back to normal because they don’t have “access” to that chart only the same daily chart that I see. I couldn’t help but notice that when I went looking at HughesNet that if this same problem happens that Hughes will reset you within 4-8 hours instead of the 30day rolling period thing.

I hate Wildblue.