WideOpenWest (WOW) Cable - WOW Cable Reviews

WOW! Internet, Phone and Cable

WOW! Cable is a company that provides;

Cable - offers Basic Cable, Digital Value Cable and Digital Basic Cable which may include the most popular television channels, free uninteruppted music channels, On Demand service, Picture-in-picture and more.

Internet - offering 4 different high-speed internet connections (2Mbps, 8Mbps, 15Mbps and Turbo 15Mbps), includes up to 5 WOW! email address per account, ability to check email from any computer, does not use your telephone line.

Phone - different phone packages to choose from that may include: caller id, call waiting,...

We switched from Comcast to WOW a month ago.  Since then, we have had trouble with TV service (HD didn't work, OnDemand didn't work, the pictures on regular channels were spotted with moving black bits), telephone service (people couldn't call in), and internet service (it didn't work- no internet).  I have stayed home waiting for repair techs on four separate days.  I have made many more phone calls to try to get help to resolve our issues.  After two repair trips, the internet appears to be resolved.  After several phone calls and two trips, we finally resolved the phone issue.  To be fair,...

I love my wow service and it's much cheaper then what's the other company..right comcast. The only thing I wish they had in my area is BRAVO. If they get that it would be Perfecto!!!!!

I have HUGE issues with WOW from the service itself to their policies on when you cancel your service as well. I switched from WOW to Insight on November 9th because of a more competitive pricing package, plus technical issues I was experiencing with WOW Cable (quality of channels, sketchy connection so channels would get all pixelated, as well as some random issue with the guide where the guide would rapidly scroll through channels completely on its own).

My biggest issue with WOW is the $1100.00 they charged to my credit card on November 24th (two weeks after I cancelled my service) due to "un-returned"...

I have beena WOW customer for years.  I thought they were great until about two weeks ago when my cable box started losing channels.  A service guy came out to fix it and it all seemed fine.  The next day, our Internet went out and another cable guy came out to fix that (did not get fixed until next day) and decided that we had too many patches and needed a new cable line.  He said he was going to schedule it and have someone call us to set it up.   A week went by and no one ever called.  I called and discovered that he did not schedule it at all!  The customer service rep set it to be...

WOW digital cable would be a great value IF they had more HD content.  They do not offer as many HD channels as their competitors

They promised DVRx2. Then I got a bill for 109$. I called WOW and they said my bill had been undercharged by $24. They wouldn't work with trying to help, nor could they find "Tyler" the guy who promised.  So I cancelled. And will go somewhere else.