worst experience ever
We switched from Comcast to WOW a month ago. Since then, we have had trouble with TV service (HD didn't work, OnDemand didn't work, the pictures on regular channels were spotted with moving black bits), telephone service (people couldn't call in), and internet service (it didn't work- no internet). I have stayed home waiting for repair techs on four separate days. I have made many more phone calls to try to get help to resolve our issues. After two repair trips, the internet appears to be resolved. After several phone calls and two trips, we finally resolved the phone issue. To be fair, it turned out to be a Comcast problem. They failed to fully release our phone number, which caused people to be unable to reach us when they dialed our number. But it took two visits and three phone calls to get someone who was able to unravel the mess (Jason was the guy- he's great!). Unfortunately for WOW, OnDemand has once again decided not to function. Just when I had been lulled into thinking that things might work out, after all. I guess we are moving on to AT&T Dish. I will say that most of the customer service reps with whom I spoke made attempts to be helpful, with the shocking exception of this last rep, who clearly had little knowledge, offered little information or options, and the best he could do was arrange for a tech to come out in 5 days. I have certainly said "WOW" a lot in the past month, but only in shock at the repeated technological failures of this company. Good luck if you choose WOW.
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