reviewer
jkellogg
Indianapolis, IN

whirlpool duet washer and dryer have been nothing but trouble

1 star rating

Mr. Fix-it
Pros

    large

Cons
    ties sheets in knots, terrible warranty, a little more difficult to load and unlo, not as efficient as quoted

JUN
4
2009

We bought the Whirlpool duet clothes washer and dryer a few years ago; we were excited about the energy savings, greater capacity, and use of less water than top loading washers like our old washer was. In the last few years, the washer handle has broken; the latch that closes the washer door broke; the washer drum got stuck; the dryer caught fire because of lint that was collecting inside the base of the dryer, the internal computer had to be replaced, and washer drainage stopped working. We called Whirlpool's cutomer service for all these problems, and after a long wait, they told us that none of these problems were covered by the warranty; they wre not at all polite. We have spend about $600 on service calls since we bought the duet set; the same repairperson has been out a number of times, and he told us that the duets all seem to have similiar problems. We wish we had kept our old kenmore washer and dryer.

Last edited on Oct 22, 2009



I_thumb_down Whirlpool Duet - Washer Dryer is not recommended by jkellogg

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