Whirlpool Duet - Washer Dryer Review

I will admit that I fell in love with the "look" of the Whirlpool Duet.  I loved that we would use less water and still get "clean" clothes.

Right up front.  Forget the clean clothes on a regular wash cycle!  You MUST use heavy duty or extended wash times, which negate the small water usage.  We have a normal family of 6 which includes a 7 year old boy that plays soccer and climbs trees regularly. 

We bought the platinum color washer and dryer about a year and a half ago.  Within 6 months I made my first service call because the electronic display indicated a problem code.  Within a 12 month period I had to have service repairmen out on 5 different calls.  I endure waiting weeks for parts that were not in stock.  I finally called Whirlpool Corp. about 14 months into my ownership.  There was "nothing they could do since my warranty only covered 1 year".   They repaired the next 2 services free of charge.  (Gee...thanks Whirlpool).  Tonight,(10/24/09) I went to the laundry room only to find my first electronic display code signaling a problem with my washer this time.

I guess they got me this time.  I paid just under 3000.00.  I expected more from the Whirlpool brand that I had grown up with.  I got the run around from the sales reps to the Whirlpool Corporate executives.  Believe me, I tried to get answers from the highest ranks.  They will keep you happy until the warranty runs out, then you are certainly on your own.

I will never buy a Whirlpool product again.  I may have considered it, but the way the representatives of the company treated me and this particular machine failure has definitely turned me away. 

On the upside, I can give it one star.  It is definitely a good looking machine.  However, I am a person who trys to be a good homecare provider and a good steward of our finances.  This machine is not it advertises to be.