Whirlpool Duet - Washer Dryer Review

I LOVE the dryer, it is so roomy and so efficient. The washer leaves me with mixed feelings.  Often the clothes come out of the washer all twisted and these twists do not straighten out with drying --even if I shake them out first.  Sometimes the washer requires an extra spin cycle.  The repairman (yes, we have already had a repair) said to use much less of the HD laundry soap and said to basically load the machine as full as possible.